Diego dalla Palma Milano Matt Eyeshadow – Raw Ecru

Yes, this is a genuine/original product. It comes directly from the official manufacturer/authorized distributor and includes original packaging and documentation.

🔒 Secure Payments

We use trusted and secure payment platforms such as PayPal, Stripe, and Shopify Payments to process all orders.

You will be redirected to one of these platforms at checkout to enter your credit/debit card details.

We do not store or have access to your credit card information at any point—your payment is handled entirely by the secure payment gateway.

There are no customs duties for customers in most of the countries, except for those in the United States.

Pharmaceutical items—including Ayurvedic, Homeopathic, and other over-the-counter (OTC) products—are subject to zero (0) customs duty. Customers are not required to pay any customs fees on these items.

For US customers, customs duty is inclusive, paid by the carrier. Therefore customers in the US don't have to pay anything to customs.

✅ Fresh Stock Guaranteed

We maintain fresh stock of all consumables and medications.

Ayurvedic medicines generally have a shelf life of 3 years from the date of manufacture.

Homeopathic medicines typically have a shelf life of 5 years or more, depending on the product.

Homeopathic dilutions are considered to have an indefinite shelf life when stored properly.

Shipping to all destinations is FREE above certain minimum amount.

There is zero Tax on all purchases.

We do not charge sales tax on any order to any part of the world. In India exports are treated as zero-rated supply under IGST. Therefore we do not charge sales tax from our customers.

Worldwide shipping is also FREE for orders above $19 USD. We use Standard & Premium Shipping Services of India Post in association with USPS, Royal Mail, Canada Post, Auspost and many other worldwide.

✅ Yes, you can track your order.

Once your order is processed and shipped, you will receive a confirmation email (or message) with a tracking number and a link to track your package.

You can use this tracking number on the courier’s website to monitor the delivery status of your shipment.

If you have not received your tracking details within 3 business days of placing your order, please contact us and we’ll be happy to assist you.

🚚 Shipping Time Estimates

We ship orders internationally from our warehouse. Delivery times may vary based on your location, customs processing, and shipping method chosen at checkout.

Estimated delivery times:

• Standard International Shipping (to United States): 12–14 business days or early
• Standard International Shipping (worldwide): 7–21 business days or early
• Express Shipping (if available): 3–7 business days

📦 All orders are processed within 1–2 business days.

✈️ Tracking details will be provided once your order is shipped.

🚨 Delayed, Lost, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. We’re here to help.

✅ Delayed:

Sometimes international shipments may be delayed due to customs or local courier issues.
Please allow a few extra business days beyond the estimated delivery time.

✅ Lost:

If your package hasn’t arrived within 30 business days from the shipping date, let us know. We will investigate with the courier and arrange a replacement or refund if confirmed lost.

✅ Damaged:

If your order arrives damaged, please take clear photos of the item and packaging and contact us within 3 days of delivery.

We will either resend the item or issue a refund based on the situation.

Your satisfaction is important to us, and we’ll work with you to resolve any issues promptly.

Yes — but only within a short window after placing your order.

You can cancel or request changes (such as address or item updates) within 12 hours of placing the order, or before it is shipped, whichever comes first.

If the item is shipped and you want to cancel it, please wait for the delivery. Refuse the item at the time of delivery. As soon as tracking shows the item is returning, order will be cancelled and refund will be processed.

To request a cancellation or change, please contact us as soon as possible with your order number.